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1. #Servicenow event connector definition how to
2. #Servicenow event connector definition full
3. #Servicenow event connector definition series

Through the relation between the alert and the CI you can see the affected services, where the CI belongs to. You can define the services you have in your company. – Automatic Incident creation and alert closure, when incident is closed (only with bi-directional integration checked) One central alert console for all monitoring sources.What do I get, when I connect SCOM to ServiceNow?

#Servicenow event connector definition full

In order to leverage the full capabilities of Event Management, you will need to have a vital CMDB (minimum have all objects in your CMDB which you monitor in SCOM plus adding them to services => you will see why in the next section)

I mentioned Configuration Items already, which shows that Event Management has a strong relation to Configuration Management and the CMDB. You can also link knowledge articles automatically or define recovery actions (this requires Orchestration). With alert actions you can define if i.e. incidents should be created automatically for defined alerts. You configure the interval, frequency, quite interval and the minimum time in seconds to wait before an alert gets updated. Then you define what the relationship type is and in which timeframe the alerts should be correlated.Īlert flapping detection is a general setting for all alerts, there are no rules, which can be defined. The correlation rule always defines, which one is the first alert, and which the second. ServiceNow already tries to find alerts, which belong together based on machine learning, but you can create your own correlation rules. Correlation through alert correlation rules If not, then you can manipulate the Metric Name through an event rule (I would recommend to override it with the MonitoringObjectFullName).Ģ. If the events do not deduplicate correct to one alert, then check, if the Metric Name is filled. The Message Key does not work or SCOM alerts, but the Metric Name works. ServiceNow can automatically deduplicate (multiple events : one alert) on the same Message Key or the same Metric Name. SCOM alerts have the SCOM Alert ID in the Message Key field of the ServiceNow alert.

On top of the alerts there are multiple things that can happen:Īlerts with the same message key, will be correlated to one alert.

#Servicenow event connector definition how to

define how to map the correct Configuration Item for each alert.transform data from the events into fields from the alert.ServiceNow has event rules to handle the incoming events: The beauty of the alert is that it has a relation already to the Configuration Item, which is affected by this alert (Requirement: a filled and maintained CMDB). You can see in the picture that ServiceNow takes the events and creates alerts out of them. With that it also can later identify which alert to close (bi-directional integration). T he SCOM connector takes the SCOM alerts and creates ServiceNow events out of them. The SCOM Connector is only one option to connect external sources to the ServiceNow Event Management application. With the Event Management application you connect one or more monitoring sources, which could also be emails sent to your ServiceNow instance, and create ServiceNow events out of it. The Event Management application is part of the IT Operations Management area, which also covers CMDB Discovery, Service Mapping and Orchestration. It has an integrated workflow engine and the intention here is that you only need one console (ServiceNow). ServiceNow is a cloud hosted service and one of the leaders in the ITSM area. A lot more separated components, which also need to be maintained. Also you need a workflow engine like Orchestrator, SMA or Azure Automation to create the references, etc. Yes, but it only only has the direct event to ticket link and no additional event correlation. You probably think, but there is Service Manager, the ITSM tool from Microsoft, which can be integrated also with SCOM. System Center Operations Manager is a great monitoring tool, but when you start to think about ITIL Event Management, then you realize that the second level event correlation is missing and the automatic integration into other ITIL processes like Incident, Request Fulfillment etc.

#Servicenow event connector definition series

This is the first part of a series about ServiceNow Event Management with the SCOM Connector.